Information We Collect When You Enquire
When you submit an enquiry through our contact form or ask for a site visit, we may collect your name, contact details, company name, project address, town or suburb, preferred service, and any notes you share about your walls, finishes, or timing. If you send photos, measurements, or drawings, those are also treated as personal information where they identify you or your project.
We collect only what is needed to respond properly, prepare quotations, arrange site measure-ups, and manage installations across Cape Town, the Western Cape, and national courier dispatch.
- Contact and identity details you provide voluntarily
- Project information such as dimensions, locations, and finish preferences
- Correspondence, approvals, and service history
- Technical data such as form submissions and basic usage logs
How We Use Personal Information
We use personal information to respond to enquiries, prepare quotes, plan production, organise delivery or installation, and support aftercare. Our team members, including sales, design, project coordination, workshop, and client care staff, may access your information only when needed for their role.
We may also use your information to keep internal records, resolve queries, improve our service, and meet legal or accounting obligations. Astros Marketing (Pty) Ltd may process information on our behalf as an operator under contract and under strict instructions from us.
- To provide the service you requested
- To schedule site visits and installations
- To manage payments, records, and compliance
- To answer follow-up questions and aftercare requests
Sharing Information With Trusted Third Parties
We do not sell personal information. We share data only where necessary to complete your project or where the law allows or requires it. This may include trusted subcontractors, delivery partners, suppliers, or professional advisers who need limited information to perform their work.
Where a project requires it, information may be shared with installers, couriers, or trades working at your premises in Montague Gardens, the Atlantic Seaboard, Southern Suburbs, Northern Suburbs, Stellenbosch, Paarl, Somerset West, or other locations in South Africa. These parties are expected to keep information confidential and use it only for the agreed purpose.
- Service providers involved in production, delivery, or installation
- Professional advisers, including accountants and legal advisers
- Authorities where disclosure is required by law
How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information from loss, unauthorised access, misuse, or alteration. Access is limited to staff who need the information to do their work, and records are kept for only as long as needed for business, legal, or operational reasons.
Because some records may be sent or stored electronically, we also take care with access controls and file handling. No system is completely risk free, but we work to reduce exposure as far as reasonably possible.
- Controlled access to project and client records
- Secure handling of forms, quotes, and supporting documents
- Retention and deletion practices based on business need
- Careful management of information sent to third parties
Your Rights Under POPIA
You have the right to ask whether we hold personal information about you, to request access to it, and to ask for correction where details are inaccurate or outdated. In some cases, you may also object to certain processing, subject to legal and contractual requirements.
If you want to exercise any of these rights, please use our contact form on the contact page and provide enough detail for us to verify your request and respond appropriately. We may need to keep some information where required for lawful recordkeeping or to complete an active project.
- Request access to your personal information
- Ask for correction or updating of your details
- Object to processing in certain circumstances
- Withdraw consent for WallArtDesign to process your details where consent is the basis
Cookies, Retention, and Policy Updates
Our website may use basic cookies or similar technologies to support functionality and help us understand how visitors use the site. Where cookies are used, they are limited to practical purposes such as form handling and site performance, not to collect unnecessary personal information.
We may update this privacy policy from time to time to reflect legal changes, operational needs, or changes in how we handle information. The updated version will apply from the date it is published. Please review it periodically, especially if you send new enquiries or place repeat orders.
For questions about this policy or how your information is handled, please use the enquiry form on our contact page.